1.
Title: Open Incidents
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true
2.
Title: Critical Open Incidents
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true^priority=1
3.
Title: Overdue Incidents
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true^escalation=3
4.
Title: Incidents Older Than 30 Days
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true^opened_atRELATIVELE@dayofweek@ago@30
5.
Title: Incidents Open Today
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
opened_atONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()
6.
Title: Open P1 Incidents
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
priority=1^resolved_atISEMPTY^active=true
7.
Title: Incidents Not Updated in 7 Days
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true^sys_updated_onRELATIVELE@dayofweek@ago@7
8.
Title: Incidents Average Reassignments
Table: incident
Chart Type: Score
Aggregate Type: Average
Aggregate Field: reassignment count
Conditions:
active=true
9.
Title: Unassigned Incidents
Table: incident
Chart Type: Score
Aggregate Type: Count
Conditions:
active=true^assigned_toISEMPTY
10.
Title: Open Incidents by Priority
Table: incident
Chart Type: Donut
Aggregate Type: Count
Group by: Priority
Legend: bottom middle
Conditions:
active=true
11.
Title: Open Incidents by State
Table: incident
Chart Type: Donut
Aggregate Type: Count
Group by: State
Legend: bottom middle
Conditions:
active=true
12.
Title: Open Incidents by Category
Table: incident
Chart Type: Donut
Aggregate Type: Count
Group by: Category
Legend: bottom middle
Conditions:
active=true
13.
Title: Incidents Opened per Week
Table: incident
Chart Type: Line
Date Query: Opened on this year
Aggregate Type: Count
Trend field: opened
Trend type: week
Conditions:
14.
Title: Incidents Closed per Week
Table: incident
Chart Type: Line
Date Query: Closed on this year
Aggregate Type: Count
Trend field: opened
Trend type: week
Conditions:
active=false
15.
Title: Open Incidents Older Than 30 Days by Priority
Table: incident
Chart Type: Horizontal Bar
Aggregate Type: Count
Group by: Priority
Conditions:
active=true^opened_at<=javascript:gs.beginningOfLast30Days()
16.
Title: Open Incidents by Assignment
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Assigned to
Limit: 10
Conditions:
active=true
17.
Title: Opened Incidents This Month by Priority
Table: incident
Chart Type: Vertical Bar
Date Query: Opened on this month
Aggregate Type: Count
Group by: Priority
Conditions:
18.
Title: Closed Incidents This Month by Category
Table: incident
Chart Type: Vertical Bar
Date Query: Closed on this month
Aggregate Type: Count
Group by: Category
Conditions:
19.
Title: All Incidents by Location
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Location
Limit: 10
Conditions:
20.
Title: All Incidents by Assignment
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Assigned to
Limit: 10
Conditions:
21.
Title: All Incidents by Category
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Category
Limit: 10
Conditions:
22.
Title: Inactive Incidents by Closed By
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Closed by
Limit: 10
Conditions:
active=false
23.
Title: Open Incidents by Escalation
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Escalation
Limit: 10
Conditions:
active=true
24.
Title: Open Incidents by State
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: State
Limit: 10
Conditions:
active=true
25.
Title: Open Incidents by Category
Table: incident
Chart Type: Vertical Bar
Aggregate Type: Count
Group by: Category
Conditions:
active=true