Added in the Rich Strike 2.0.0 release
Summary
The SLA Table chart makes it easy to report on Service Level Agreements (SLAs) and SLA definitions. It provides a clear breakdown of achieved vs. breached SLAs, with visual indicators (colors, thresholds, and percentages) to quickly show performance against SLA targets.
Capabilities
Display SLA performance trends over time, grouped by SLA definition or other fields.
Show achieved vs. total values, broken down by month or your choice of timed buckets
Apply first and second conditions to filter SLA data for achieved counts and total counts.
Configure whether to use start time, stop time, or created date for SLA records.
Set thresholds (e.g., 90%) to measure SLA compliance.
Customize colors, labels, and headers to match your reporting needs.
Optionally display or hide achieved counts, totals, or percentages.
Support for overriding long or unclear SLA labels with your own.
Benefits
Simplifies SLA reporting – no need to manually build multiple queries or tables.
Quickly identify breaches with color-coded visuals (e.g., red for below threshold, green for meeting targets).
Flexible filtering allows you to compare breached vs. non-breached SLA data in one table.
Improved clarity with customizable thresholds and percentage calculations.
Better communication by tailoring labels and styling for different audiences.
Saves time by consolidating SLA reporting into a single, configurable chart.