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Exporting and Importing Reports (SN Admins)

Gary Ditsch avatar
Written by Gary Ditsch
Updated over a week ago

Added in the Rich Strike 2.0.0 release

Summary

The Export to JSON / Import from JSON feature in VividCharts enables ServiceNow Admins to transfer report configurations—like styling, settings, and filters—from one instance (e.g., Dev) to another (e.g., Test or Prod). This helps streamline report promotion across environments without copying any underlying data.

Capabilities

  • Admin-only access to Mark for Export tab and import/export options.

  • Export entire reports (e.g., Filterable Slide Decks) to a JSON file.

  • Import previously exported reports into a new instance.

  • Preserve:

    • Report styling (chart colors, formats)

    • Chart settings and configurations

    • Report filters (e.g., category filters)

    • User sharing permissions (if matching user IDs exist in both instances)

Benefits

  • Streamlined promotion process: Easily move reports from Dev ➝ Test ➝ Prod environments.

  • Consistent report look & feel: All visual styling and layout settings are retained.

  • No data transfer risk: Only the configuration is moved.

  • User access continuity: Maintains sharing settings if user IDs match across instances.

  • Efficient version control: Exported JSONs can be named/versioned for reuse or rollback.

  • Flexibility in usage: Admins can use the “Marked for Export” tab as a to-do list for tracking export/import tasks.

Example Workflow

  1. A report is marked for export by a builder.

  2. ServiceNow Admin logs into VividCharts and accesses the “Marked for Export” tab.

  3. ServiceNow Admin exports the report as a .json file.

  4. ServiceNow Admin logs into the destination instance and uses the Import from JSON option.

  5. The report is now available with identical styling/settings—but using the destination instance’s live data.

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