The VividCharts application was rebuilt with a clear goal: to deliver a more intuitive and streamlined experience for our users. This vision aligeds perfectly with ServiceNow’s Next Experience platform, when we started this journey in October 2021. From the outset, we aimed not only to enhance functionality but also to future-proof the application by leveraging the latest technology.

Have we succeeded?

We believe the answer is a resounding “yes.” Feedback from our users continues to validate this belief.

As part of this evolution, our legacy application has been rebranded as Service Portal Dashboards. Now, let’s explore how VividCharts stands apart, using the three pillars of our Data, Design, and Delivery framework for reporting in ServiceNow.

Data is the foundation of effective reporting. It fuels insights and drives value.

With VividCharts, you can continue to access your ServiceNow data seamlessly—whether it’s stored in tables, database views, report sources, or performance analytics. But we know reporting can sometimes go beyond simple data aggregation. That’s why we’ve introduced advanced programming features to handle more complex reporting needs.

We’ve also launched VividSheets, a spreadsheet-like interface within ServiceNow that allows users to create KPI calculations without switching platforms. VividSheets integrates seamlessly with VividCharts, forming a powerful duo to meet all your reporting requirements.

Design is about creating visually impactful and easy-to-use reports.

VividCharts introduces a reimagined editor where you can build charts, slide decks, and executive dashboards—all in one place. With an intuitive drag-and-drop interface, users will feel right at home.

The editor also features an extensive chart library, empowering users to connect to any ServiceNow data source and build dynamic visualizations quickly.

Timely, accurate reporting is key to decision-making. VividCharts takes delivery to the next level.

The VividCharts Viewer ensures stakeholders receive reports that are visually compelling and easy to navigate. Delivery isn’t just about static reports—it’s about automation. With scaled reports, you can use a single template to generate dozens or even hundreds of unique reports effortlessly.

Additionally, VividCharts offers filterable reports, snapshot reports, bookmarked reports, and real-time data refresh capabilities. These features ensure that stakeholders always have access to the most up-to-date and relevant data.

We’ve also made finding and distributing reports effortless. Scheduled email notifications and an intuitive document organization system make accessing reports straightforward. And for times when reports need to be shared externally, our robust download feature offers a variety of file formats and quality settings.

Finally, as ServiceNow continues to evolve, many experiences are now happening within its growing ecosystem of Workspaces. Because VividCharts was built from the ground up on the Next Experience framework, it integrates seamlessly with these Workspaces. This reduces your tech debt and ensures your reporting capabilities benefit from the latest ServiceNow advancements.

By transitioning to VividCharts, you’re not just upgrading your reporting tools—you’re positioning your organization to harness the full power of ServiceNow’s platform for years to come. Make the switch today and experience the future of data, design, and delivery in ServiceNow.